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OUR STORY
Many of you are very loyal customers that have been following our journey on social media, and know that we are a small family run business that focuses on helping people wear jewellery again.
For those of you who are new to our brand, Solace Jewellery was started by Dan in 2015, out of a need to buy a gift for someone with really sensitive ears. When he realised how common the problem was (and he had a solution,) the business was formed!
Ran out of the family spare room, Dan steadily built the business alongside his accountancy career. Going from an apprenticeship to Head of Finance in the space of 6 years, Dan was always mindful that running Solace was his passion and long term-goal. However, he wanted to learn how to run a business and work in larger corporations to gain the experience, and knowledge, to ensure his own was a success.
With popularity growing, and orders flooding in, extra hands were needed! Dan's fiancee Lindsay was the obvious choice to help out with the customer service (and modelling), and our first employee Anneka came on board to package the orders (and provide knowledge and support from her retail background).
33001
orders packed
2015
trading since
4
amazing employees
Since then Solace Jewellery has gone from strength to strength, and from the spare room to a dedicated packing office. Our team has also grown. Finally Dan was able to give up his full-time role in 2019 to run the business, which as an online retailer gives great flexibility and a needed lifestyle change just in time for his and Lindsay's first child, Henry.
Now a team of 4, we are dedicated to growing the business further to help more people. We are fortunate to part of the Natwest Accelerator Programme in Milton Keynes, which provides a fantastic entrepreneurial atmosphere and community. But what also is really important to us, is a great work/ life balance and enjoying all aspects of our work and time off together.
As a small business, we feel we are much closer to our customers than most big brands, and it allows us to make our customer service really personal, and we want you to feel special each time you deal with us.
We have certainly come a long way since 2015, with a better product range, prettier and more sustainable packaging, and a stronger team. The hope for us, is to help everyone who struggles with wearing jewellery without feeling pain or irritation, and provide as many smiles as possible while doing so.
If you have any questions, no matter how small, please do not hesitate to contact us at customerservice@solacejewellery.co.uk and we will be more than happy to help.
