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Call Us
0203 1466644
Mon-Fri: 8am - 7pm & Sat 8.30am - 5.30pm
Our Email
UK: customerservice@solacejewellery.co.uk
USA:
customerservice@solace-jewelry.com
www.facebook.com/SolaceJewellery
www.instagram.com/Solace.Jewellery
What 's your jewellery made of?
Our products are tried and tested and made from high quality 316L Surgical steel, which is known to be the most hypoallergenic metal on the market, hypoallergenic meaning 'unlikely to cause reaction'. Although nothing can be promised as 100% allergy free, as certain people can be allergic to anything, surgical steel is used by medical professionals for knives and implants because of the low chances of allergies.
Can anybody wear these earrings?
Yes! They aren't just great for people with metal allergies, we pride ourselves with having a fashionable range to suit everyone.
Can I amend my order?
Unfortunately once your order is fulfilled you cannot amend the order. However, if you email us within 24 hours of placing the order you may be in luck and able to change it. Alternatively, you are more than welcome to submit a return/ exchange request once you receive your item.
Do you have a store?
We are only online, giving us less overhead cost's so you can enjoy our hypoallergenic earrings for a lower price.
How do I know it is safe to order from you?
Since 2015 we have successfully delivered tens of thousands of orders, with a 95% satisfaction rate and tons of 5* reviews. We are determined to give you excellent customer service, and will always deliver our promises.
How long will it take to receive my earrings?
We aim to get them to you in 2 to 3 working days, using The Post Office's delivery service.
EU & USA please allow 7-14 days for delivery.
Can I return my earrings if I am not happy with them?
We are confident you will not ask this question, and we quality check all our earrings before they are posted, but if there is a problem with your earrings, we will ensure you recieve a new pair*. Clearance items not included.
What method of payment do you accept?
We accept most types of digital and card payments and have a flexible payment option in place with LayBuy too.
How can I contact Solace Jewellery?
The best way to contact us is via email on: customerservice@solacejewellery.co.uk
We also have a chatbot and you can call us on 0203 1466644
between Mon-Fri: 8am - 7pm & Sat 8.30am - 5.30pm (please not because we are a small business this goes to a virtual receptionist and the message is passed on to us)
What coating is used on the black and gold earrings, and will I react to that?
No. Our products are coated using a high quality PVD process (Physical Vapour Deposition), it is a process carried out in high vacuum at temperatures between 150 and 500 °C, using Titanium coating which is also hypoallergenic in nature. The process has been used since the 1990's to increase durability and reduce friction, it's even been used in F1 car engines! It's known for its high shine, low friction, low allergy, and scratch resistance properties, perfect for jewellery. If you do notice a scratch after normal wear and tear of the product, make sure you regularly clean the area to avoid any build up of dirt.
What do you do for the environment and charity?
We source all the packaging to be as sustainable as possible. Our jewellery boxes are made from recycled card, the tissue paper and printed card we use in the packaging is also 100% recycled.
Also check out our charity page to see our curent efforts, were we have raised over £5,000 for Sands Charity (as of 2020)