Shipping & Returns

To keep the cost of our products down, a standard £1.99 will be charged for UK. However, for order's over £25.00 we offer free standard delivery!

We are a small, family run business and lovingly pack all of your orders by hand, so please allow up to 5-7* working days for your order to be received although we do aim for 3-5 days.
*Following sale periods and holidays this can be up to 10 days.

 USA: A standard charge of $6 is applied to all orders under $50, orders over this amount are free.

EU: A standard charge of €5 is applied to all orders under €30, orders over this amount are free. (Customs Duty is likely to be due and is the responsibility of the customer, please check your local rules before ordering.)

 

Please note international prices may fluctuate slightly due to exchange rate as all rates are set in GBP.

We quality check our products every time they are shipped. But if for any reason there is a problem, or you don't like your item, please let us know and we will exchange the item or give you a refund once received back*.

 

Please print this form to include in your return. NOTE: We are not liable for missing returns, please ensure you have tracking information.

 

We use these items in future marketing material but do not re-sell.

 

*Clearance items are not eligible for an exchange or refund.

For an exchange/ refund, simply send us your order back to the address include in this form: https://bit.ly/3LWN8pf

   

Any questions? To get in touch, please send us an email at:

customer service@solacejewellery.co.uk